Terms & conditions

These general terms and conditions of sale (the "GTC") govern the relationship between MERSEA RETREATS and users of the website who place an online order (the "Participant") to book a sports activity on www.mersearetreats.com (the "Site").

MERSEA RETREATS is a single-member limited liability company (EURL) with share capital of €5 000, registered office at 10 allée des buis, 13008 Marseille, registered with the Marseille Trade and Companies Register under number 105 804 223.

MERSEA RETREATS designs, organises and coordinates retreats — collective experiences around the sea and coastline (the "Retreat") — which may include water sports, hikes and other leisure or sports activities with specialist providers (the "Activities").

MERSEA RETREATS holds professional civil liability insurance with SOLIYO.

These GTC apply exclusively to consumers within the meaning of applicable law. Any order placed on the Site implies full and unreserved acceptance of these GTC.

In accordance with French consumer law, MERSEA RETREATS provides the Participant, before placing an order, with all essential information relating to the Activities, total price, identity and contact details, absence of right of withdrawal for dated services, cancellation terms and dispute resolution options. This information is available on the Site and summarised before final validation.

Bookings are made via the Site. The Participant may order with or without creating an account.

The booking is effective only after receipt of the summary email. The Participant is responsible for the accuracy of the information provided and must be at least 18 years old.

By checking "I have read and accept the general and specific terms and conditions", the Participant confirms the deposit request paid securely online by card.

No order is final without email confirmation from MERSEA RETREATS and payment of the deposit or full price depending on the package chosen.

Under French law, leisure services provided on a specific date or period booked at a distance are not subject to the right of withdrawal. Any order via www.mersearetreats.com is therefore firm and final upon validation. Cancellation or modification is governed solely by the cancellation terms in these GTC.

Prices are shown in euros including tax (VAT) as displayed on the Site at the time of booking. MERSEA RETREATS may change prices for Activities not yet booked. Confirmed orders are not affected except in case of manifest pricing error. Only services listed as "included" on the Activity page are covered.

Transport to and from the Activity location, equipment rental (unless stated otherwise), and on-site extras (meals, drinks, etc. from independent providers) are not included unless specifically stated and remain at the Participant's expense.

Activities require a minimum of six (6) Participants. If this minimum is not met, the Participant will be notified 20 days before departure (activities over 6 days), 7 days before (2–5 days), or 48 hours before (2-day trips).

Weather and safety conditions may require adaptation, postponement or cancellation of all or part of the Activities. Reasonable alternative activities may be offered. Partial changes for weather or safety reasons do not entitle the Participant to compensation if the Activity retains its overall value.

If MERSEA RETREATS cancels an Activity (insufficient participants, safety or exceptional unavoidable circumstances), the Participant will be offered either a transfer to an equivalent session or a full refund of amounts paid, with no additional compensation.

Confirmed bookings are firm and final. Cancellation by the Participant (outside Article 8 or force majeure) incurs:

- More than 90 days before the Activity: cancellation fee of 30% of the total price ;

- Less than 90 days before: 100% of the total price, no refund.

Cancellation insurance is strongly recommended. In duly justified force majeure, the parties will seek an amicable rescheduling solution.

Prices are in euros including VAT. Transport and accommodation are not included. Payment is made only on the Site via secure means (card via Stripe, etc.) with 3D Secure or equivalent. The Participant is responsible for the accuracy of payment details.

The Participant must hold civil liability insurance and proof of insurance covering the planned activities. Optional multi-risk cancellation and assistance insurance is strongly recommended. Retreats are non-refundable on cancellation by the Participant (Article 9).

MERSEA RETREATS is responsible for services offered under these GTC but may be exonerated if damage is caused by the Participant, a third party or exceptional circumstances. Signed waiver, fitness declaration (Annex I) and safety briefing (Annex II) are required.

Photos may be taken during the retreat; image use consent is signed on arrival (Annex III). Personal data is processed for booking and customer relations; see the privacy policy on the Site.

Force majeure may suspend obligations under Article 1218 of the French Civil Code. MERSEA RETREATS may update these GTC; continued use constitutes acceptance.

Claims: email contact@mersearetreats.com within one year of the Activity; response within one to two months.

Consumer mediation: available after an unsuccessful claim (mediator designation in progress).

These GTC are governed by French law; disputes shall be submitted to the competent courts.

Annex I: risk waiver and fitness declaration (kitesurf, wingfoil and similar sports). Annex II: safety briefing before each nautical activity. Annex III: image rights consent on arrival.